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ABOUT THE JOB Team management and Client Experience Acting as the bridge between the shopfloor and the senior management team. Prominent figure on the floor, leading the team with a collaborative approach. Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes! Motivate and inspire the team to deliver the ultimate Chanel experience Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment). Business Priorities Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service. Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience. WHAT IMPACT YOU CREATE AT CHANEL Creating a thriving team environment and embedding the best conditions for success. Develop a positive culture of psychological safety and constant two way communication. Ensuring a calm and professional atmosphere through leading by example and being present. Be transformational, by looking to the long term and creating the team of the future! Making things beautiful – understanding luxury and CHANEL’s positioning within it. Protecting the brand for the long term. YOU ARE ENGERGISED BY Working in a vibrant, constantly changing environment with a different challenge every day. Motivating and inspiring your team with your enthusiasm for luxury service Working collaboratively with your team and the wider business Encouraging development of your team Coaching and mentoring Ensuring best practice and client service standards are embedded in team culture. Relationship building – always looking to learn from and help the people around you. WHAT YOU WILL BRING Great communication skills Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa. Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges. A calm and confident approach, with a strong sense of responsibility Organised and efficient with an attention to detail The ability to make decisions A talent for motivating others. A passion for people management. WHAT CHANEL CAN OFFER YOU The opportunity to be a part of an exciting and successful business environment. A defined career path and scope for development. To be a strong part of the management team. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.