Job descriptionPurpose: To provide all-round administration/customer service that assists with the smooth running of the department. The Role: Handle telephone calls and emails with professionalism, ensuring they are responded to in an effective manner providing the highest level of customer service, and within a reasonable time-frame, while taking responsibility for queries / complaints Be the point of contact for all visitors to Ticketing & Membership Services; serve supporters on the T&MS counter, increasing sales by cross selling other products and services, demonstrating professionalism and exceptional service Undertake T&MS administrative duties such as: allocating tickets for Domestic and European home and away matches, Season Ticket and Official Membership renewals, duplicate requests, returned mail, ticket collections, ticket fulfilment Undertake system-led processes which lead to efficient and accurate results such as batch renewals, client creation, ticket sales and manage ticket inventory Take responsibility for own workload and manage your time effectively to ensure all duties are completed within deadlines Work with our disabled supporters to resolve their queries and ensure equality and diversity remains at the heart of our service, and all supporters have a world class experience regardless of their needs Work to support our MUSCs and secretaries around the world with general queries, Official Membership and ticket sales, as well as events Assist with ad hoc ticket collections at away games, semi-finals, finals and European away games Demonstrate an understanding and take responsibility for maximising sales for Official Membership, match tickets, Matchday Hosptitality and Season Tickets, working towards departmental objectives Ensure that all departmental policies and procedures are adhered to at all times Undertake general office clerical duties such as signing visitors in/out of the building, preparing and maintaining meeting rooms, keeping customer facing areas clean and tidy, ensure the T&MS counter is stocked up for day-to-day and Matchday activities The Person: Customer service or sales experience in a ticketing based role Client account management experience not essential but desirable, or experiencing in building relationships with clients to help enhance experience for all customers Competent in working on and picking up complex system processes, and developing processes to improve ways of working Sound personal qualities such as communication skills, self-motivation, enthusiasm and ability to work under pressure Be computer literate, familiar with Microsoft office or similar packages Strong written and verbal communication skills, with experience communicating in writing to clients and external stakeholders as well as building and developing internal relationships Able to work independently with limited input and delivering results, or as part of a team Comfortable working face to face on matchdays in and around a busy football stadium, and problem solving on the spot. If you would like to join the team and be part of our mission, to win the United way, please submit your application by 31st August 2023. Manchester United endeavour to respond to all job application, however, please consider that we receive a high volume of applications, and this may not always possible. Due to this post being in regulated activity, the potential employee may be required to undertake a Disclosure and Barring Service check at the appropriate level. Manchester United FC & Group is an Equal Opportunities Employer and recognises the importance of safeguarding children and adults at risk in our workplace. Manchester United FC & Group positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, gender expression, religion, sexual orientation, disability, or nationality. If you require any reasonable adjustments to support your application and perform at your best, please do not hesitate to contact us to make a request; we are here to help. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.
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