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About usBon Voyage Travel and Tours is one of the UK's leading tour operators to North America specialising in tailor-made itinerary planning for a discerning clientele. Established in 1979, the company has planned over one million holidays to the USA and Canada and works with all major airlines, luxury hotel brands and a wide range of excursion, attraction, car rental and ancillary providers.Our work environment includes:Modern office settingFriendly, supportive, customer-focused team- Assist clients in planning and booking their travel arrangements, including flights, accommodations, car rentals, and activities to and within the USA and Canada- Provide excellent customer service by addressing client inquiries and resolving any issues or concerns- Stay up-to-date with current travel trends, destinations, and industry news to provide accurate and relevant information to clients- Process payments and ensure accurate documentation of all travel bookings- Previous experience in the hospitality or hotel industry is highly preferred- Strong knowledge of the USA and Canada- Excellent communication skills, both verbal and written- Exceptional customer service skills with a focus on building positive relationships with clients- Ability to work independently as well as part of a team in a fast-paced environment- Proficient in using computer reservation systems and other travel-related software- Detail-oriented with strong organisational skillsNote: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.Job Types: Full-time, PermanentSalary: £22,000.00-£26,000.00 per yearBenefits:Company eventsCompany pensionSick paySchedule:Monday to FridayWeekend availabilitySupplemental pay types:Commission payAbility to commute/relocate:Southampton, SO15 2AY: reliably commute or plan to relocate before starting work (required)Work Location: In personReference ID: BVTC1Expected start date: 23/10/2023