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Key information Salary: £45,210 Grade: 7 Contract type: Fixed Term Reference: 042148 Contract details: Fixed Term Contract 24 months Application closing date: Tue, 05/09/2023 - 23:59 About The Role Do you have a passion and curiosity to understand what people need from the technology and digital services that they use? We are currently seeking four talented and customer focused professionals to join our team, the Digital Experience Unit. The Digital Experience Unit The GLA’s newly formed Digital Experience Unit (DEU) is responsible for the delivery of all internal and external digital products and services at the GLA (including our partner organisations, the Mayor’s Office for Policing and Crime (MOPAC) and the Old Oak Park Development Corporation (OPDC). The unit is responsible for the design, delivery and management of dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners. These new roles will play a crucial part in embedding a digital culture across the GLA through the promotion of digital best practice. You will play a part in ensuring GLA staff and Members are using the GLA’s IT and digital services effectively to enhance their work. The role of User Experience Support Officers This is a vital new role in the DEU, and you will work especially closely with the Training and Culture Change Manager to ensure that the digital skills staff develop are used to the optimum. You will also assist the Business Partners in compiling, collating and analysing issues faced by users and continuously improve the GLA’s digital experience. In the first year to 18 months, you will also play an important role in the biggest technology change programme in the history of the GLA, the IT Shared Service (ITSS). The ITSS will aim to transform the GLA’s technology capabilities with Transport for London (TfL) taking over the provision of all operational IT services to the GLA. We will offer you a supportive environment and together, we will take a joined up, digital-first approach to continuously improve and transform the digital experience of both GLA users and Londoners. Your day-to-day work On a day-to-day basis, your work will include: Providing a user perspective to the work of specialists in the DEU (e.g., Business Analysts and User Researchers). Working across the customer base at the GLA, MOPAC and OPDC, including the Change Champions in particular, to understand their needs and issues and provide regular guidance to them in the use of their IT and digital services. Assist customers onsite in using technologies in, for example, meeting rooms and remotely to enable customers to make the best use of hybrid working technologies Working closely with the Business Partners and the Training and Culture Change Manager to assist in their day to day and longer-term work. Producing and deliver written and verbal communications to customers, in a variety of methods and various audience sizes. Gathering and organising data and information in a way that allows them to be analysed easily and quickly. Application Process If you believe you have the skills and experience necessary for this crucial role, we want to hear from you. If you have a question about the role or would like to discuss it informally, please feel free to contact Claire Kelly or Calum West at [email protected] or [email protected] to arrange a call. Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images. This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL) but with regular travel to the GLA’s Head Offices at City Hall, Kamal Chunchie Way, London E16 1ZE GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Secondment Opportunity Secondment Opportunity If you are a GLA employee applying for an internal fixed term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period; Successfully completed your probation period and are performing to the required standard for your current role; and At least 18 months’ service with the GLA If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed. If you are unable to satisfy all of the criteria, unfortunately you are not eligible to apply for this vacancy as an internal secondment. For further information, please see Secondment Policy and Procedure IMPORTANT: If you are a current GLA employee on fixed term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment. If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application. GLA Competency Framework The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Framework Please also "click apply" to read the roles requirements Support If you have a disability which makes submitting an online application form difficult, please contact [email protected]. Click to