Job descriptionThe Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care. We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests. We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our EAP and FREE fitness access. We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. When you are not on duty at the Old Course Hotel, Golf Resort & Spa, you have access to request to stay at a discounted rate, where available. A career at Old Course Hotel, what’s not to love? All benefits subject to availability Our Opportunity Our friendly and enthusiastic Events Team have an exciting opportunity for a Wedding Co-ordinator to join them in creating the most magical memories for our guests This role oversees the efficient and professional co-ordination of all weddings and special events at Old Course Hotel, Golf Resort and Spa by providing exceptional service. Duties and Responsibilities Ensure prompt, efficient and personal attention on a one-to-one basis with all parties interested in hosting Weddings & Special Events at the Old Course Hotel, Golf Resort and Spa.Process and maintain all enquiries to provisional/confirmed bookings via Delphi.Have a full understanding of all details of each event, as appropriate to each customer’s requirements.Ensure customer care is optimised at every stage of the booking process and that each Weddings & Special Event is “personalised” as much as possible.Correspond with each customer as appropriate, confirming all details relating to the event in question at each stage of the booking process, as required by Hotel Standards.Maximise the sale of events space and accommodation. Ensure that maximum sales are maintained through effective upselling of available space and by good yield management skills.Acquire a good working knowledge of the local area, being able to recommend and assist guests with any additional preferred supplier requirements. Keeping well informed of the Fife wedding and events market place.Meet and liaise with clients upon their arrival, assist with overseeing events, and follow up and maintain contact with clients after events.Liaise internally with other departments to ensure each wedding is co-ordinated successfully and all relevant information, amendments or changes are passed on appropriately.Ensure billing details are accurate and payment procedures for each event are organised in line with our compliance.Maintain up to date customer account and contacts in Delphi.Maintain efficient paper and computerised filing systems for previous and forthcoming bookings.Assisting, when required, with site inspections and trips.Representing Old Course Hotel, Golf Resort and Spa when attending local networking events or exhibitions. About You We’re looking for an enthusiastic individual who is passionate about Weddings, has a meticulous eye for detail and is willing to go the extra mile ensuring all guests leave with magical memories, lasting a lifetime! Exceptional customer service, organisational and communication skills are essential for this role along with being a creative and innovative individual. Ideally, you will have previous experience in organising weddings or special events within a hotel, knowledge of property management or sales management systems and previous sales experience. Salary This is a permanent opportunity working 40 hours per week, typically from 9 a.m. to 5.30 p.m. with an element of weekend working, which will be discussed during interview. A competitive salary of £27,768.00 with a vast range of associate benefits. The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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